All Systems Operational
Main Dashboard ? Operational
90 days ago
99.93 % uptime
Today
SMS Messages ? Operational
90 days ago
99.93 % uptime
Today
Phone Calls ? Operational
90 days ago
99.93 % uptime
Today
Browser Calls Operational
90 days ago
99.93 % uptime
Today
Imports ? Operational
90 days ago
99.93 % uptime
Today
Analytics ? Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 29, 2024

No incidents reported today.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - We are considering this incident resolved.

Root Cause: A sudden surge in database load and high data transfer overwhelmed the system.

We've undertaken the necessary steps to address these situations.

Feb 23, 07:57 PST
Update - We are continuing to monitor for any further issues.
Feb 22, 19:47 PST
Monitoring - The system is now operating, with full restoration expected imminently. Please anticipate slightly longer wait times momentarily, but these will soon decrease.

Thank you for your continued patience as we work towards complete normalization.

Feb 22, 19:24 PST
Identified - The problem has been pinpointed, and a solution is en route. Thank you for your patience as we work swiftly to implement the fix. Stay tuned for further updates.

We appreciate your understanding.

Feb 22, 18:41 PST
Investigating - We regret to inform you that the CallHub services like calling & texting have been impacted at the moment since 04:50 PM PST. Our technical team is conducting a thorough investigation to identify the root cause of the interruption.

We will provide regular updates on the progress.

We apologize for any inconvenience this may cause and appreciate your understanding.

Feb 22, 18:02 PST
Feb 22, 2024
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - RCA - One of the database connection pooler system configuration settings was incorrectly set to lower limit when we upgraded the servers which resulted in failure of application to db server connections when the traffic was high.

Impact -

System was entirely down from 5:16pm PST to 5:35pm PST - 19min complete outage.
System was available with degraded performance (slowness) from 5:35pm PST till about 5:50pm PST - 15min degraded performance.

Feb 15, 08:16 PST
Monitoring - On Feb 14, 2024, CallHub users experienced disruption on the CallHub dashboard, encountering HTTP error 403. This issue also affected the performance of the mobile app during the period from 5:16 PM to 5:50 PM PST.

Upon conducting an initial investigation, we identified the root cause related to auto-scaling processes. The issue has been promptly addressed, and as of now, all services have been restored to normal functionality. Our team actively monitors the services to ensure stability.

We apologize for any inconvenience caused during this period.

Feb 14, 19:07 PST